Refer someone to us

For GPs, nurses, social workers, occupational therapists, school SEN teams, day centres and other professionals supporting someone who cannot easily use public transport.

This is not a booking service yet

Community Ride Hub is preparing to operate. This page describes a proposed service. Journeys cannot yet be arranged, and nothing here is an offer of transport.

Please read this first

Community Ride Hub is not running passenger journeys yet. A referral helps us understand need and contact the person when membership opens. It does not book a ride today.

Who can refer

Any professional working with someone who may need community transport can refer them — with that person’s consent (or their legal representative’s consent).

Many people first hear about services like ours from a trusted professional. Thank you for taking the time.

What we need from you

Your name, role, organisation and contact details
The person’s name and how we can reach them
A short note on why transport is hard (keep it practical — no long medical history needed)
Mobility or access needs you already know about (wheelchair, companion, etc.)
Confirmation that the person knows you are referring them and has agreed

Consent — keep it simple

Before you send: Tell the person (or their representative) that you are contacting Community Ride Hub, what you are sharing, and why. Get their agreement.
On the form: You must tick that consent has been given. We will not accept a referral without it.
After you send: We will confirm we have received it. How quickly we reply is still [TBC].

What Community Ride Hub Connect offers (for you to explain)

Membership contributions and journey charges have not been set. Your organisation can cover membership and the journeys it agrees to through Referred Membership. Concession membership is for people on a low income. Its contribution has not been set either. Pre-booked, shared, door-to-door. Not TfL Dial-a-Ride. More on Community Ride Hub Connect.

Send a referral

Only share what is needed

Keep personal details to what we need to help. Records are stored securely and are not shown on this website. Registered office: 39 Craven Park, Harlesden, London, NW10 8ST. Questions: hello@communityridehub.org.uk.

About you (the referrer)

Your name (required)

Your role (required)

Organisation (required)

Your email address (optional)

Give us an email address or a telephone number — at least one.

Your telephone number (optional)

About the person being referred

Prospective member's name (required)

Their contact details (required)

Email, telephone, or both — only what is needed to follow up.

Why transport support is needed (required)

Mobility, accessibility or health information you are aware of (optional)

Only what is relevant to planning safe transport. Special-category data will not be sent until this form is live.

I confirm I have told the person (or their legal representative) that I am referring them to Community Ride Hub, explained what information I am sharing and why, and obtained their consent to that sharing. (required — not pre-ticked)

Also useful

Share these links with the person or their family if that helps.

Am I eligible?Connect — how it works Person registers themselves