Register a transport need
Tell us you need help getting around. It is free, takes a few minutes, and does not book a ride.
This is not a booking service yet
Community Ride Hub is preparing to operate. This page describes a proposed service. Journeys cannot yet be arranged, and nothing here is an offer of transport.
What this is
A simple way to put your hand up. Not a booking. Not a full membership form.
Fill this in if you (or someone you care for) struggle to get to places. We will keep your details and contact you when we can help. It does not commit you to anything, and it does not promise we can take every journey.
A doctor or social worker can also refer someone instead.
Turned down by Dial-a-Ride?
If Dial-a-Ride has refused your journey, cannot do regular trips, or will not go far enough, register here. Journey charges have not been set. Every refusal you tell us about helps show TfL and funders where help is missing.
What we will ask for
- Your name, or the name of the person the transport need relates to
- A way of contacting you — telephone and/or email
- Town, locality or postcode (optional)
- Whether this is for an individual or a group, and group size if relevant
- Whether you are registering for yourself or on behalf of someone else, and your relationship to them
- The kinds of journeys you need, and how often (optional)
- Any mobility or access needs that would help us plan (optional)
- Whether a professional (such as a social worker or NHS team) is already involved
- Whether Dial-a-Ride has turned you down or let you down (optional)
- Anything else you want to tell us in your own words
Register your interest
Fields marked required must be completed. Everything else is optional — tell us as much or as little as you like.
How we use what you tell us
We use these details to contact you when membership opens, to plan the service, and to show funders and commissioners anonymous totals of local need — never your name or contact details in those totals. Your submission is processed using the Veyvio Command platform (Incoming Interests) so our team can review it. Optional mobility or access details are special-category data; we only hold them with your explicit consent for planning accessible transport. You can ask us to delete your entry at any time. See our privacy notice.
Other ways to make contact
A referring professional should use the dedicated referral page rather than this form.